Artem Ignatenko – Medium

Artem Ignatenko

Do you follow-up on the High-Score Customer Survey? Not yet? You have to!

Surprisingly, but most companies lack a procedure for engaging with promoters, those who provide scores of 9 or 10 on surveys. The logic…

Oct 14, 2023

Do you follow-up on the High-Score Customer Survey? Not yet? You have to!

Oct 14, 2023

Exhale in Japanese

“You can’t apologise for poor service to a customer insincerely.”

Aug 13, 2023

Exhale in Japanese

Aug 13, 2023

Never hesitate to make your customer’s life worse

I believe that the total number should be 69% because customers die as a result of poor service.

Aug 4, 2023

Never hesitate to make your customer’s life worse

Aug 4, 2023

“Wine and children speak the truth.” Greek Proverb

“What if we were ancient Greeks!”, my five-year-old daughter exclaimed many years ago as we read the last page of “The Myths of Ancient…

Jul 26, 2023

“Wine and children speak the truth.”
Greek Proverb

Jul 26, 2023

Tell me how you feel about your job…

“I have more stars here than in the Milky Way. I’ll have to redo it again.”

Jul 23, 2023

Tell me how you feel about your job…

Jul 23, 2023

Do You Know All SYour Employees?

“I don’t know whether to laugh or to cry.”

Jul 17, 2023

Do You Know All SYour Employees?

Jul 17, 2023

Too Personal Question

-What do you like to do the most?

Jul 9, 2023

Too Personal Question

Jul 9, 2023

May Friday be with you?

I grew up in a culture that valued well-deserved downtime. That was nothing out of the ordinary. The issue was that you never knew whether…

Jul 3, 2023

May Friday be with you?

Jul 3, 2023

Please hold the line, Your call is very important to us!

My daughter is a media music composer. She is actively seeking new industries where she can apply her skills. Computer games, shows…

Jun 6, 2023

Please hold the line, Your call is very important to us!

Jun 6, 2023

Will we be fired if we teach the AI our jobs and knowledge?

This phrase was repeated to me last week by one of my coworkers. So it has been every quarter for the last five years.

May 31, 2023

Will we be fired if we teach the AI our jobs and knowledge?

May 31, 2023

Artem Ignatenko

Artem Ignatenko

Born in Russia. Nourished in Ukraine. Seasoned in Europe. This is my home of different cultures, people, languages, places, cuisines... Let me tell about them.

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