Artem Ignatenko – Medium

Artem Ignatenko

Do you follow-up on the High-Score Customer Survey? Not yet? You have to!

Surprisingly, but most companies lack a procedure for engaging with promoters, those who provide scores of 9 or 10 on surveys. The logic…

Oct 14, 2023

Do you follow-up on the High-Score Customer Survey? Not yet? You have to!

Oct 14, 2023

Exhale in Japanese

“You can’t apologise for poor service to a customer insincerely.”

Aug 13, 2023

Exhale in Japanese

Aug 13, 2023

Never hesitate to make your customer’s life worse

I believe that the total number should be 69% because customers die as a result of poor service.

Aug 4, 2023

Never hesitate to make your customer’s life worse

Aug 4, 2023

“Wine and children speak the truth.” Greek Proverb

“What if we were ancient Greeks!”, my five-year-old daughter exclaimed many years ago as we read the last page of “The Myths of Ancient…

Jul 26, 2023

“Wine and children speak the truth.”
Greek Proverb

Jul 26, 2023

Tell me how you feel about your job…

“I have more stars here than in the Milky Way. I’ll have to redo it again.”

Jul 23, 2023

Tell me how you feel about your job…

Jul 23, 2023

Do You Know All SYour Employees?

“I don’t know whether to laugh or to cry.”

Jul 17, 2023

Do You Know All SYour Employees?

Jul 17, 2023

Too Personal Question

-What do you like to do the most?

Jul 9, 2023

Too Personal Question

Jul 9, 2023

May Friday be with you?

I grew up in a culture that valued well-deserved downtime. That was nothing out of the ordinary. The issue was that you never knew whether…

Jul 3, 2023

May Friday be with you?

Jul 3, 2023

Please hold the line, Your call is very important to us!

My daughter is a media music composer. She is actively seeking new industries where she can apply her skills. Computer games, shows…

Jun 6, 2023

Please hold the line, Your call is very important to us!

Jun 6, 2023

Will we be fired if we teach the AI our jobs and knowledge?

This phrase was repeated to me last week by one of my coworkers. So it has been every quarter for the last five years.

May 31, 2023

Will we be fired if we teach the AI our jobs and knowledge?

May 31, 2023

CQ or Not CQ?

My entire life, I’ve struggled with my national self-identification. Born in a country that neither of my parents considered a homeland, I…

Apr 24, 2023

CQ or Not CQ?

Apr 24, 2023

Keep Your Transparent Umbrella Open

“May is a difficult month.” My friend has been with an American company for ten years. The fiscal year comes to an end in July. The company…

Apr 21, 2023

Keep Your Transparent Umbrella Open

Apr 21, 2023

Do You Care About Your Digital Footprint?

Technological concepts excite me. The more difficult the problem to solve, the more interesting it becomes. Simplicity is the destiny of…

Apr 9, 2023

Do You Care About Your Digital Footprint?

Apr 9, 2023

Ten Sins That Are Forgivable

My name should be the second on Gartner’s list of automation sinners. I hesitated, why not the first, but my friend deserved it more than I…

Mar 29, 2023

Ten Sins That Are Forgivable

Mar 29, 2023

Work hard, and your colleagues will hate you

“And guess what? They ratted on me that I was playing unfairly. All because I regularly stayed after work and worked longer hours…

Mar 18, 2023

Work hard, and your colleagues will hate you

Mar 18, 2023

You will die today, and I will die tomorrow

“I simply told him that the team had voted and that he had to leave. We first considered using a scientific and objective approach, such as…

Mar 9, 2023

You will die today, and I will die tomorrow

Mar 9, 2023

You Still Speak Only English?

We were sitting at a dinner in a restaurant in Brussels when our new British boss asked as an ice-breaking — well, how many languages do…

Feb 22, 2023

You Still Speak Only English?

Feb 22, 2023

Would you buy the product that you support?

“Don’t buy it again in the future. This company saves money on your troubles.” I can’t believe what I heard from the service technician of…

Feb 21, 2023

Would you buy the product that you support?

Feb 21, 2023

Here is what you need to do to ruin relations with your colleagues

Wage talks are a textbook example of cultural differences. In France, I can’t imagine anyone discussing salary conditions with their…

Feb 15, 2023

Here is what you need to do to ruin relations with your colleagues

Feb 15, 2023

Communist Manifesto vs Microsoft

My dad was a member of the Communist Party in the Soviet Union. I could not believe how the Communist ideals in his head coexisted with the…

Feb 9, 2023

Feb 9, 2023

Artem Ignatenko

Artem Ignatenko

Born in Russia. Nourished in Ukraine. Seasoned in Europe. This is my home of different cultures, people, languages, places, cuisines... Let me tell about them.

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